Network Solutions

Quick Reference Guides 7

• BC8000 Online Install Guide
• Polycom VVX
• Polycom 335
• snom 720
• NuSutus Alerts - Business Central and Cradlepoint

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New Information 3

• Updates To Processes or Other New Info
• Relaying Updates to Ping Agent Contact Centers
• General Information

Email Templates 2

• Ping Dashboard - Internal - No Data On Dashboard
• Ping Dashboard - Internal - New User

Onboarding 5

• Onboarding Itinerary
• List of Useful Applications to Install
• Terminology
• Freshdesk Walkthrough
• Ticket Issues and Processes

Processes 16

• Incident Management (911/912)
• Internal Contacts By Department
• Complaint Call Review
• Workflows
• Ping Agent Support Troubleshooting

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How-Tos 11

• How to find a specific call in Amazon Connect
• How to find an agent desktop video for a specific call
• Find specific store information
• Adding review notes to a ticket
• Find Store Recordings For Hosted Locations (Fleet Manager)

View all 11

Set Up 1

• Agent Setup By Application