Network Solutions

Quick Reference Guides 7

• BC8000 Online Install Guide
• Polycom VVX
• Polycom 335
• snom 720
• NuSutus Alerts - Business Central and Cradlepoint

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New Information 1

• Updates To Processes or Other New Info

Onboarding 7

• Onboarding Itinerary
• List Of Tools
• List of Useful Applications to Install
• Terminology
• Adding review notes to a ticket

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Processes 8

• Incident Management (911/912)
• Internal Contacts By Department
• List of Call Center Scenarios
• Complaint Call Review
• Workflows

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How-Tos 8

• How to find a specific call in Amazon Connect
• How to find an agent desktop video for a specific call
• Find specific store information
• Find Store Recordings For Hosted Locations
• Determine Sales Rep To Forward Tickets/Emails To

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Set Up 1

• Agent Setup By Application