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Knowledge base
General
Quick Reference Guides
7
BC8000 Online Install Guide
Polycom VVX
Polycom 335
snom 720
NuSutus Alerts - Business Central and Cradlepoint
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PING Customer Support
New Information
1
Updates To Processes or Other New Info
Onboarding
7
Onboarding Itinerary
List Of Tools
List of Useful Applications to Install
Terminology
Adding review notes to a ticket
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Processes
8
Incident Management (911/912)
Internal Contacts By Department
List of Call Center Scenarios
Complaint Call Review
Workflows
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How-Tos
8
How to find a specific call in Amazon Connect
How to find an agent desktop video for a specific call
Find specific store information
Find Store Recordings For Hosted Locations
Determine Sales Rep To Forward Tickets/Emails To
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Set Up
1
Agent Setup By Application