How-Tos

How to find a specific call in Amazon Connect
If you receive feedback regarding a specific order, and need to follow up, you will need to start with reviewing the call that was taken. Generally, the sto...
Sun, 1 May, 2022 at 1:25 PM
How to find an agent desktop video for a specific call
To find a video regarding a call, you will need access to AWS Appstream recordings, using the Cloudberry application. It is good to note that the recordings...
Mon, 14 Mar, 2022 at 2:28 PM
Find specific store information
To locate specific details for a store, you will need to use 1 of 2 pages. Ping for settings related to our system, and Store Profile page to see the JSON o...
Sun, 1 May, 2022 at 1:43 PM