How-Tos

How to find a specific call in Amazon Connect
If you receive feedback regarding a specific order, and need to follow up, you will need to start with reviewing the call that was taken. Generally, the sto...
Sun, 1 May, 2022 at 1:25 PM
How to find an agent desktop video for a specific call
To find a video regarding a call, you will need access to AWS Appstream recordings, using the Cloudberry application. It is good to note that the recordings...
Mon, 14 Mar, 2022 at 2:28 PM
Find specific store information
WARNING Changes made in this tool are permanent and cannot be undone so be very vigilant with the details you are editing. SCREENSHOTS of operation...
Mon, 4 Jul, 2022 at 1:34 PM
Adding review notes to a ticket
To review a ticket, it is mandatory to take notes as you review it. To facilitate this, there are canned responses we can use. For the purpose of this demon...
Sun, 17 Jul, 2022 at 3:59 PM
Find Store Recordings For Hosted Locations (Fleet Manager)
We host the phone systems for some locations. We are able to determine if a location is hosted by reviewing the store information in the Fleet Manager tool....
Wed, 6 Jul, 2022 at 9:14 AM
Determine Sales Rep To Forward Tickets/Emails To
There are times when a customer wants to add more stores to PING, or remove them. These types of requests need to be sent to the corresponding sales represe...
Mon, 30 May, 2022 at 8:22 AM
Update FreshDesk Contact Information
To update Freshdesk contact information, please follow these steps. Open Contacts Enter the contact/company name in the search field, then press ...
Wed, 1 Jun, 2022 at 1:23 PM
Ping Dashboard Requests
Work with Maisha to give more detail From time to time, we may get a PING dashboard password reset request sent to us from either Sales or directly from a ...
Fri, 26 Aug, 2022 at 11:39 AM
Call Recording Report for Franchisee DPWESTERNPIZZA
Log into Store Provisioning: https://store-provisioning.domcc.arria.com/stores             2. Change Store Number to Fleet           3. Enter fleet n...
Mon, 25 Jul, 2022 at 1:50 PM
Removing a store from PING
At times, stores will want to close. Whether it is to close the store entirely and be sold or if they want to disable their ping services for the moment. He...
Wed, 31 Aug, 2022 at 3:27 PM