Some general information that may help answer tickets.
MAXIMUM AMOUNT OF PIZZAS PER ORDER
In terms of the order, PING agents should not be taking orders for more than 10 pizzas. We do this since agents cannot be certain how long to give a store for that many pizzas, so to ensure proper expectations are set, and the store can handle a large number of pies, we send the customer to the store.
DELIVERY TIME QUOTES
Upon reviewing the matter, our agents can only quote the estimated delivery time that is posted on the Dominos.com OLO website. Since the agents do use the same interface as a customer for the Dominos.com website, the website generates the estimated time and it is out of the agents' control.
However, if there is a specific order you would like for us to look into, kindly provide the customer's name and phone number and we will be more than happy to look into it for you.