Here is a list of applications that agents should have, including links to download them.
| Application | Usage Case | Link |
| CloudBerry Explorer | Application to access agent desktop recordings | https://www.msp360.com/download.aspx?prod=cbes3free |
| OnSIP | Application to make outgoing calls from your onsip account. | https://www.onsip.com/app/download |
| Nordlayer VPN | Application to set your geographical location (Canada or US for example). This is useful when reviewing tickets where you want to confirm any dominos.com information | https://nordlayer.com/download/ |
| LastPass Extension for Google Chrome | A useful extension to make use of our LastPass shared password manager that will auto-populate password for specific sites. | https://chrome.google.com/webstore/detail/lastpass-free-password-ma/hdokiejnpimakedhajhdlcegeplioahd?hl=en-US |
| JSON Viewer Extension for Google Chrome | A useful extension to review a store profile in a readable view | https://chrome.google.com/webstore/detail/json-viewer/gbmdgpbipfallnflgajpaliibnhdgobh?hl=en-US |
| Audacity | Tool to convert .WAV files to MP3 | https://www.fosshub.com/Audacity.html?dwl=audacity-win-3.1.3-64bit.exe |
| Discord | A tool for chatting with the call center. | https://discord.com/api/downloads/distributions/app/installers/latest?channel=stable&platform=win&arch=x86 |
| Grammarly | Spell-checking tool - very useful for avoiding errors. | https://chrome.google.com/webstore/detail/grammarly-grammar-checker/kbfnbcaeplbcioakkpcpgfkobkghlhen |