Here is a list of applications that agents should have, including links to download them.

ApplicationUsage CaseLink
CloudBerry ExplorerApplication to access agent desktop recordings
OnSIPApplication to make outgoing calls from your onsip account.
Nordlayer VPNApplication to set your geographical location (Canada or US for example). This is useful when reviewing tickets where you want to confirm any information
LastPass Extension for Google ChromeA useful extension to make use of our LastPass shared password manager that will auto-populate password for specific sites.
JSON Viewer Extension for Google ChromeA useful extension to review a store profile in a readable view
AudacityTool to convert .WAV files to MP3
DiscordA tool for chatting with the call center.
Grammarly Spell-checking tool - very useful for avoiding errors.