Description
Freshdesk Ticketing System System for managing tickets submitted from stores. (URL For API calls: https://nusutus.freshdesk.com/api/v2/ticket_fields)
AWS Connect Tool to access the phone system used by the call center. Includes real time, historical, and contact searched.
Agent Desktop This is the login used by call center agents to access training, the phone system, and the desktop experience through appstream.
Dominos store profile API Link that can have the /7716/ changed to any dominos store number to get basic store data. Great for confirming ZIP codes, etc.
Office My Apps All App like for MS Office 365.
VoIP.ms Site used to manage the DID's within our control, and forwarding to AWS Chime URIs.
Store Provisioning Tool Tool used to look up and edit store data within DynamoDB which controls data seen in the CCP. Also great for finding AWS DIDs for stores.
Fleet Manager Fleet Manager.


Excel Files 

Ping Future Store Planning Sheet

Ping Store Deployment Sheet 

Call Data Excel Sheet

Ping Agent Dashboard Users




AO Error Tracker

AO Contact Tracker

Quicksight Dashboards